Return & Refund Policy

If you need to cancel an order, contact us as soon as possible. If production has not yet started, we will make reasonable efforts to cancel the order and issue any applicable refund.

Once file preparation, proofing, printing, mounting, finishing, or other production work has begun, the order may no longer be cancelled or refunded for change of mind.

If your order arrives damaged, contains an incorrect item, or has a production defect attributable to PRINT YOURS, contact us within 7 calendar days of delivery.

Please include:

• your order number;
• a clear description of the issue; and
• photographs showing the print, packaging, and shipping damage where applicable.

We will review the issue and, where appropriate, arrange a replacement, reprint, repair, partial refund, or refund.

A return or refund is not normally available for issues that result from the customer-supplied file, including low resolution, cropping choices, embedded colour, image defects, or colour differences caused by an uncalibrated or differently calibrated display.

Where PRINT YOURS has made an error in production or failed to produce the order according to the accepted specifications, we will work with you to make it right.

Do not send an item back without contacting us first. If a physical return is required, we will provide return instructions and the appropriate return address.

Where a return is required because of a verified PRINT YOURS error, defect, or shipping-damage claim, PRINT YOURS will advise you about the applicable return-shipping arrangement.

Approved refunds are issued to the original payment method. Processing time after approval may vary depending on the payment provider or financial institution.

Nothing in this policy limits rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.